The HRD Online blended learning system has 10 skill areas and 73 competencies (MAP excluded). This enables the Training Manager, Coach and/or Line Manager to conduct employee performance led Training Needs Analysis.

The approach assess the relevance of a competence to an individual's role and then assess the individual's level of attainment in that competence. If a development gap exists then the blended learning system will establish a Personal Development Plan and produce a Prioritised Development Schedule.

Training Needs Analysis results are reported for both individuals and groups.

The skill areas and competencies are as follows:

Customer Awareness

Developing Networks
Effective Marketing
Effective Selling
Exceptional Customer Service
Handling difficult situations
Maintaining good public relations
Producing quality output & results
Telephone Techniques
Using the Internet to promote business

Developing People

Conducting Performance Appraisal Interviews
Conducting Psychometric Tests
Conducting Training Needs Analysis
Designing & Delivering Training Courses
Developing Others
Using varied Training Resources

Financial Management

Controlling credit and cash collection
Financial Management
Setting Budgets & Forecasts
Understanding accounts
Using financial information effectively

General Management

Creating business opportunities
Effective Leadership
Executing Director responsibilities
Executing Manager responsibilities
Improving Purchasing Performance
Managing Despatch & Distribution
Managing the process chain
Negotiation

HR Management

Compliance with the Data Protection Act
Compliance with best practice
Compliance with Employment Legislation
Conduct counselling sessions
Conduct grievance & disciplinary hearings
Effective Recruitment Interviews
Managing termination of service

Integrative Management

Maintaining motivation & morale
Managing Change
Managing Diversity
Strategic Planning & Thinking

Managing Technology

Effective Word-processing
Using Databases
Using electronic communications
Using operating systems
Using PowerPoint
Using spreadsheets
Using the internet

Organisational Communications

Communicating to a group
Effective Consultation & Participation
Facilitate working groups
Giving and Receiving Feedback
Managing Cross Culture Communications
Persuading & Influencing others
Presentation Skills
Questioning for effect
Writing Skills

Personal Management Skills

Being Innovative
Confident and assured self projection
Dealing with Stress
Effective use of ego states
Managing emotions intelligently
Managing harmoniously
Managing Time
Reading effectively
Self Development
Solving Problems
Using assertive behaviour

Planning & Resource Management

Compliance with H&S regulations
Effective Team working
Managing H&S legislation
Managing Knowledge
Managing Projects
Setting Objectives
Skilful Delegation