Resource Library
The
HRD Online system's resource library consists of 17 faculties and 280+
courses.
Most courses are bias towards underpining knowledge, though a number of eprogrammes are being developed that offer tutor supported blended learning for skill enhancement and compliance testing.
blended learning programmes can be designed for your specific requirement.
Also most courses are bias towards Team Leader and Supervisor levels. This bias though will change as Senior Management courses are developed to meet the certified curriculm needs of The Institute of Leadership and Management (the ILM).
The current training faculty and course list is as follows:
COMMUNICATIONS
Are you listening carefully
Assert Yourself
Assertiveness
Become Best Friends with the Media
Business Letter Writing in French
Business Letters in German
Communication process
Communication techniques
Confidence Building
Cross Cultural Communication
Effective email
Effective Influencing Skills
Effective PC Presentations
Formal Employee Consultation
Giving constructive & receiving critical feedback
Interpersonal Skills (Emotional Intelligence)
Interpersonal Skills & NLP
Introduction to Emotional Intelligence
Introduction to Transactional Analysis
Key grammar points to make your writing perfect
Letter Writing
Managing your boss
Networking
Persuasion
Presentation skills
Public Relations
Questioning skills
Report Writing
Results with people
Speaking with style
Successful Influencing
Telephone User
Understanding body language
Understanding the web
Using Body Language
Verbal Communication Skills
Writing Skills
CUSTOMERS
Certificate in selling skills
Closing a sale
Measuring customer satisfaction
NLP and selling
Painless selling for non-sales people
Sales campaign management
Selling by telephone
Telephone selling
Total customer service
Total customer service - the wider perspective
The history of selling
Understanding customers - part one
FINANCIAL
Accounting within the organisation
Advanced investment considerations
Analysing & measuring accounts
Anti-Money Laundering
Balance sheet
Budgets - compiling
Budgets - performance monitoring
Budgets - what are they
Cash management
Costing & cost techniques
Credit management
Depreciation
Equities & raising capital
Finance controls - checklist
Financial strategy awareness
Financial awareness
Forfaiting
Forecasting
Futures, swaps & risk
Improving investment decisions
Introduction to management accounting
Introduction to the capital markets
Making investment decisions
Trade finance
Valuation of stock
Valued based management
HEALTH & SAFETY
Alcohol addiction
Essential health and safety
First Aid
Manual handling
Maritime health and safety
Performance Management - The Basics
Personal safety
Reducing health & safety risks
HR DEVELOPMENT
An A-Z of Internet Training
Resources
Appraisals
Building Competence Profiles
Coaching for success
Delivering Group Training
Evaluation
Facilitation
Ice breakers
Instruction skills & techniques
Introduction to Competency
Learning with style
Manager as Trainer
Mentoring
Psychometric - An overview
Psychometric Testing - The tools
Successful performance management
Training Design
Training - How people learn
Training - Identifying the Development Solutions
Training Needs Analysis (Part 1)
Training Needs Analysis (Part 2)
Training Officer's Introduction
Training the Trainers
Who's who of quotations
HR
MANAGEMENT
Article 13
Behaviour based interviewing
Conflict management - level 1
Conflict Managment - level 2
Controlling absence
Counselling
Data protection overview
Dismissal
Freedom of Information Act
Grievance and Discipline and Dismissal
Harassment in the workplace & how to deal with it
HR Planning - what is it
HR rewards
Interviewing for information
Introduction to employment law
Job analysis & re-distribution
Recruitment & selection
Recruitment & selection interviewing skills & approaches
Redundancy
Retirement
Statutory Maternity Rights 2003
The employment practices data protection code
HRD Online
HRD Online - employee guide
HRD Online - quiz example
HRD Online - tips for authors
INFORMATION
MANAGEMENT
Information - analysing
Information - gathering
Information - presenting
Information - using for decision
Information - validating
Information maintenance
Information usage
LOYALTY
Employee & Cust Loyalty: An overview
Employee & Cust Loyalty: Communication & Control
Employee & Cust Loyalty: Delegation & Empower
Employee & Cust Loyalty: Opport & Expect
Employee & Cust Loyalty: Plan & Prepare
Employee & Cust Loyalty: Team Leadership
Winning with commitment
MANAGING BUSINESS
Balanced score card
Benchmarking
Business Planning - analysis
Business Planning - background & why
Business Planning - effective planning
Business Planning - overview
Business Planning - strategy
Business Planning - resources
Business Process Re-engineering
Change - a strategic model
Change - a human model
Change management - an organisational design model
Change management - an overview
Change management - different change scenairos
Change management - tools for change 1
Change management - tools for change 2
e-business
Embracing diversity
Entrepreneurial management
Ethics in Business
Knowledge Management & Organisations Culture - The Basics
Knowledge Managment & Organisations Culture - Implem KM
Organisations - culture
Organisational Communication
Organisations - why needed
Performance improving
Performance measuring
Productivity & work study
Project Management - control
Project Management - opening & closing
Project Management - overview
Project Management - organisaiton
Project Management - types & cycles
Project Planning
Strategic Planning
The role of the company director
MANAGING OTHERS
21st Century management
Creating a team
Delegation
Developing the team
Effective meetings
High performance teams
Introduction to leadership
Leadership alignment
Leadership
Managing remote work groups
Meetings
Motivation
New manager
Setting objectives
Team building
Team briefing
The Role of the Manager
Women in management
MANAGING YOURSELF
Advanced creativity
Building self esteem
Creative problem solving
Essential time management
Making decisions
Memory
Owning your own development
Problem solving
Problem solving in groups (part 1)
Problem solving in groups (part 2)
Reading skills
Stress in the workplace
Time management - level1
Time management - level2
The disney creativity strategy
Why be innovative and creative
Work / life balance
MAP COMPETENCIES
MAP - appraising people & performance
MAP - making decisions, weighing risk
MAP - getting unbiased information
MAP - giving clear information
MAP - identifying & solving problems
MAP - listening & organising
MAP - planning & scheduling work
MAP - training coaching & delegation
MAP - time management & prioritising
MAP - thinking clearly & analytically
MARKETING
Common sense marketing
Creating effective direct mail
How to promote your website - offline
How to stand out at your next exhibition
Global business culture - an overiew
Marketing - getting organised
Marketing - price & product
Marketing - product search
Marketing - promtion & place
Marketing - research & development
Marketing strategy
Market research
Sales promotions & development
Test marketing
Yellow Pages - Golden Results
MATERIALS
Bartering
Dealing with resources
Features of Supply Chain Management
Inventory Planning and Management
Materials resource management
Negotiating: Dirty Tactics and Their Solutions
Negotiating Skills
Negotiation (Techniques)
Purchasing
Security
Storing & allocating materials
Supply Chain Analysis
Warehousing
MICROSOFT
Advanced Excel 97 Charts & Customising Excel
MS Access 97 (part 1)
MS Access 97 (part 2)
MS Access 97 (part 3)
MS Excel 97 (part 1)
MS Excel 97 (part 2)
MS Excel 97 (part 3)
MS PowerPoint 97 (part 1)
MS PowerPoint 97 (part 2)
MS Outlook 97 (part 1)
MS Outlook 97 (part 2)
MS Outlook 97 (part 3)
MS Outlook 2000
MS Outlook - upgrading to Outlook 2000
MS Windows NT4 User (part 1)
MS Windows NT4 User (part 2)
MS Windows NT4 User (part3)
Windows 95/98 (part1)
Windows 95 /98 (part 2)
Windows keyboard skills and shortcuts
Word
QUALITY
Building a quality team
Delivering quality
Developing the quality system
Encouraging excellence
Managing quality
Managing waste
Quality auditing
TQM - Introduction
TQM - Implementation
Understanding quality